FAQ

How do I order fabrics?
To place an order, go to our product line, select the products, and fill up the Order Form then submit the Order or write the Style Numbers from our website, Sample Card then e mail or fax your order to us.
Call our sales department at 212-354-6711
Fax the order selection at 212-354-7432
Our Minimum Cut is 1 Yard and $20.00 before shipping cost.
Email your order to the sales dept. at sales@spandexhouse.com or offers@spandexhouse.com

Order from Sample Card.

If you already received samples from us please use sample card Date, Name and Number during your order. Please do not use website style number on that particular fabric.

How can I get samples without coming to the store?
To receive sample/swatches of certain fabrics choose any one of the following options:
Call our Sample department at 212-354-6711
Fax the order selection at 212-354-7432
10-12 samples are free. For Express service, we will charge shipping cost
Milli Color Card cost is $10.00. Huge quantities of samples, we will charge $15.00-$40.00. E-mail your order to offers@spandexhouse.com or sales@spandexhouse.com

What's your shipping procedure?
Our shipping department is very prompt in service. We usually ship the order same day we receive. We ship Via UPS, FEDEX as per customer request. Order exceed 500 yards will need to be scheduled for Freight Service. Please contact with us for details.

How you do shipping cost calculation?

Shipping cost is based on few different factors. Those are :

·          Size & Dimension of the order (Box/Roll)

·          Weight of the Box/Roll

·          Final Destination of the package from our location

·          Ground or Express (Next Day, 2^nd Day, 3^rd Day) Shipment according to our customers’ requirements.

What is your Return Policy?

Spandex House, Inc. offers a policy of exchange for defective, damaged or wrong items only. Such a claim must be made within Seven Days from the date you receive the shipment. Returned items must be in original conditions (i. e. unaltered and undamaged). A copy of the original Packing Slip must be accompanied with the returned package.

A restocking fee of 20% of your original order amount will be charged on your account for any refused or neglected packages except for the defective/wrong items shipped. Any fabrics fewer than 5 yards will not be accepted for return.

We encourage our customers to asked samples before purchasing the fabrics to ensure the color and quality of the fabrics.

What are my payment options?
Customers may chose from the options mentioned below :
a. Cash/Credit Card ( Visa, MC, Discover, Amex)
b. Company Check ( NET TERM customer only)
c. Certify Check
d. C.O.D
e. Money Order